Level 1: Cadet

free to air tv problem on velocity fttp connection

internet and phone line work ok.

cant scan any channels on tv although haven't watched from long time. how can I test the free to air service at my gateway in garage

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 24: Supreme Being
Level 24: Supreme Being

Re: free to air tv problem on velocity fttp connection

The free to air channels require an TV aerial and don,t work through the internet. Have you checked that a TV aerial is connected to TV or set top box and plugged in correctly.
Level 23: Superhero
Level 23: Superhero

Re: free to air tv problem on velocity fttp connection

For Velocity services the free to air TV does come through the velocity fibre connection via a coaxial connection then generally internally wiring in the premises. If you cant successfully scan for channels, I'd recommend calling 13 22 00 to speak to the velocity team to see if there is an issue on Telstras End.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit