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Level 2: Rookie

Gateway Max 2 - Internet drops out when plug phone in?

Just tried connecting our home phone through the NBN for the first time today.

 

We've been connected for weeks with no issues on our broadband / wifi. I don't really use a home phone, but decided to connect one as our number had been ported over.

 

Whenever I connect the phone, the internet drops out - wifi continues but all devices report that the wifi network is no longer connected to the internet.

 

Any ideas?

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6 REPLIES 6
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Level 25: The Singularity
Level 25: The Singularity

Re: Gateway Max 2 - Internet drops out when plug phone in?

Are you plugging the phone handset into the green phone port on the modem?

 

If you are plugging it in to another wall socket or the grey line socket on the modem, then it will cause the internet to fail.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 2: Rookie

Re: Gateway Max 2 - Internet drops out when plug phone in?

Yes - definitely plugging it in to the correct port

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Level 25: The Singularity
Level 25: The Singularity

Re: Gateway Max 2 - Internet drops out when plug phone in?

What speed is your internet connection running at?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 2: Rookie

Re: Gateway Max 2 - Internet drops out when plug phone in?

PING 8 ms
 
DOWNLOAD 89.36 Mbps
 
UPLOAD 37.96 Mbps
 
Why?
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Level 25: The Singularity
Level 25: The Singularity

Re: Gateway Max 2 - Internet drops out when plug phone in?

The NBN phone service is a VOIP service, so if the speed was too low it might prioritise the Phone service of the internet service and cut it out.  You definitely don't have that problem.

 

I am suspecting a faulty modem might be the cause (I don't usually blame the modem, but for the life of me I can't think of another explanation).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 2: Rookie

Re: Gateway Max 2 - Internet drops out when plug phone in?

Thanks for your help. I'll give it another go over the weekend, and if still happening I will have to call Telstra "support"

 

 

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