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Level 1: Cadet

Gateway NBN TelstraE40291

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NBN Modem installed and system works Smiley Happy however I put in a user name and password for accessing gateway and have forgotten what I used!! looking at other forums there is mention of resetting to Factory (ie no user name and password as password) by pressing a button? Cant find button - any suggestions?

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Gateway NBN TelstraE40291

If it is a white gateway, the reset hole in on the front near the power button (marked with a 'R')

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Gateway NBN TelstraE40291

If it is a white gateway, the reset hole in on the front near the power button (marked with a 'R')

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

View solution in original post

Level 1: Cadet

Re: Gateway NBN TelstraE40291

Thanks Yasiandrie much appreciated

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