Gen 2 modem showing blue light ~ but not on mobile mode at the back?

[Delorian]

Hi all

have been having loads of trouble with nbn since our last storm.  Finally (after days) the nbn box (Fttc) has powered up.  On the modem all lights on the back are green, except “mobile mode” which is off.  The light on the front of the modem is blue (indicating it’s on mobile mode)

so ~ what is happening here?  Am I on nbn or is it using the back up mobile mode?  Think the front light should be green if it’s on nbn?

Telstra has been spectacularly unhelpful ~ on hold for 40 mins and got cut off, tried online chat 3 times and no response (save for an automated “we’re busy....” Finally went to a shop to be told that they’re just a retail shop and should try online chat.  

any help much appreciated

[cf4 · Accepted solution]

A quick way of finding out if modem is in backup mode is to do a speed test. If speed is below 25Mbps  down and 3Mbps up then on 4G backup. The front light does sometimes get stuck on wrong color. This can be fixed by turning modem off and then back on.

[Delorian]

Thanks Cf4

i have 53.8 mbps download and 18.7 upload.  

I have turned the modem off and on multiple times - but light stays blue (albeit it seems a greedy kind of blue.....!)

what does this look like to You (think I’m paying for 100mbps speed)

[cf4]

You would get those speeds on 4G backup so it does look like the modem is not in 4G backup. Another way off checking is to log into modem (http://192.168.0.1, password is Telstra) and go to Broadband. The Status should show IPv4 connected.

One thing you could try is a factory reset by pressing reset button located on back of modem near LAN port 2 for at least 10 seconds.

[Delorian]

Thanks cf4

i have tried the reset several times, to no avail, but thanks, I will check the modem operation on the web site to see if the thing you note is connected.

thanks again