Level 1: Cadet

Get back in touch link not working...

Ive had some issues with getting home broadband and have been talking to Rachel, however the get back in touch link isnt working... its worked in the past, but it doesnt anymore.

How can i get in touch with her?

I dont want to deal with anyone else, because the first guy i had spoken to completely screwed up my order which in turn delayed everything.

Therefore I need to speak with Rachel

Her Employee ID is: D757117

Reference numver is: INT 1-597538628056





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Level 23: Superhero

Re: Get back in touch link not working...

Hello Shane


As we are customers. and don't have Telstra systems, you will be best totry to make contact through Telstra Live Chat


The link you mention ,I  am pretty sure  can only be used once or twice, certainly not much more.



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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Level 1: Cadet

Re: Get back in touch link not working...

can any of the moderators please help me get in contact with her?

Support Team
Support Team

Re: Get back in touch link not working...

Hi Shane, I've emailed Rachel to request followup on this for you.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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