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Getting a lot of ERR_TOO_MANY_REDIRECTS issues for common websites

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This week we have been receiving a lot of 

 

This page isn’t working

mygateway.gateway redirected you too many times.

ERR_TOO_MANY_REDIRECTS
 
for some common web addresses, including Telstra Support this morning, staticice (au) and Nexus Mods. We are not aware of anything changing recently to cause this issue. 
 
Any help would be appreciated...
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Getting a lot of ERR_TOO_MANY_REDIRECTS issues for common websites

If you have a Gen 1 or Gen 2 Smart modem try selecting a non Telstra IPv4 and IPv6 DNS in the modem and then disconnect and reconnect your device. there are instructions for doing this in section 33/32 of the document linked in these posts.

 

Telstra Smart Modem Gen 2 Technicolor DJA0231 
https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Smartmodem-Gen-2-Technicolor-version-...

 

Telstra Smart Modem Gen 2 LH1000
https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Smart-Modem-Gen-2-Arcadyan-version-LH...

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Getting a lot of ERR_TOO_MANY_REDIRECTS issues for common websites

If you have a Gen 1 or Gen 2 Smart modem try selecting a non Telstra IPv4 and IPv6 DNS in the modem and then disconnect and reconnect your device. there are instructions for doing this in section 33/32 of the document linked in these posts.

 

Telstra Smart Modem Gen 2 Technicolor DJA0231 
https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Smartmodem-Gen-2-Technicolor-version-...

 

Telstra Smart Modem Gen 2 LH1000
https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Smart-Modem-Gen-2-Arcadyan-version-LH...

View solution in original post

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Level 2: Rookie

Re: Getting a lot of ERR_TOO_MANY_REDIRECTS issues for common websites

Thanks for the reply.

 

We have a Technicolor DJA0230TLS (1825RAEJL) modem...is that also covered by your suggestion above?

 

I just tried your suggestion on the off chance it was relevant to our modem and I can not get to our modems web page due to the above error that is the subject of this thread Smiley Sad

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Getting a lot of ERR_TOO_MANY_REDIRECTS issues for common websites

Yes the DNS settings in the DJA0230 are the same as the DJA0231.

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Level 2: Rookie

Re: Getting a lot of ERR_TOO_MANY_REDIRECTS issues for common websites

ok, thanks...so how do I change the DNS settings if I can't get to the modems webpage - even trying via its ip address?

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Getting a lot of ERR_TOO_MANY_REDIRECTS issues for common websites

Suggest powering modem off and then back on, if that doesn't allow access to modem's GUI try factory resetting the modem by pressing reset button located beneath power button for at least 10 seconds. If you have an ADSL connection you might have re-enter the bigpond email address and password into modem's Broadband settings for internet to work.

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Level 2: Rookie

Re: Getting a lot of ERR_TOO_MANY_REDIRECTS issues for common websites

Thanks, a reboot seemed to do the trick. I have changed IP4 and IP6 from Telstra to google and all but 1 site are now reachable. Not sure what the story is with Kotatu.

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