Getting a new unit added to address availability

[Steviolololz]

Hi guys,

We are moving to a newly built unit block which is 110% in a cable area, but as being a new unit has not been added as being cable available in Telstras internal systems.

Funnily enough I’ve been through this exact situation before and been given a number to contact to get them to check the address and add it so I can make a cable order/move, but it was a couple years ago and I’ve completely lost it.

Does anyone know the avenue/number to get your newly built unit added as being cable available?

Thanks!

[Jupiter]

Are you in an area where the NBN had been rolled out? If so (or if the are more than 4 units in your complex), then it would have to be declared serviceable by NBN Co, who pass the details to Telstra. Note: most HFC areas have transferred to NBN Co already even if the area hasn't been fully rolled out yet.

[RyanH · Accepted solution]

Hey Steviololoz,

Thank you for  your post.

If you wished to look at connecting a new cable service come through our secure chat line here  http://tel.st/fe7ag and we will run checks to determine availability. Check out our plans online here beforehand if you like - http://tel.st/evcg9.

Also, you can check when the nbn becomes available online here http://tel.st/3zvnz should you wish to.

Please let me know how you go on chat and if you have any further questions.

Thank you.
- Ryan