Highlighted
Level 2: Rookie

Getting charged extra when trying to upgrade broadband

Hello

 

I Currently have Hottest Entertainment Bundle which includes Foxtel, I want to change my internet from NBN standard plus to NBN Premium but still have the bundle. When I try to change it I am told it will be an extra $30 a month instead of $20. Can someone please tell me why as the Telstra  24/7 live chat person was unable to tell me.

 

Hope someone can explain this

Thanks

Was this helpful?

  • Yes it was, thank you
  • No, I still need help

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit