pcb2
Level 1: Cadet

Getting help when there is no line signal

feed up with going round in circles on messages how do I get someone to actually repair line

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Luke_Groves
Level 6: Bloodhound

Re: Getting help when there is no line signal

Hey @pcb2 

If you are having trouble with your fixed connection; eg NBN or PSTN connection. The easiest way to troubleshoot this is via the online tool: https://fix.telstra.com/

 

Alternatively head to a Telstra store and they can raise a fault case on your behalf and have a Telstra faults consultant contact you. 

Luke |
Moving House: https://www.telstra.com.au/moving-house
Got a Fault: https://fix.telstra.com/
Need Contact: https://www.telstra.com.au/contact-us

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit