Level 1: Cadet

Getting help when there is no line signal

feed up with going round in circles on messages how do I get someone to actually repair line

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Level 6: Bloodhound

Re: Getting help when there is no line signal

Hey @pcb2 

If you are having trouble with your fixed connection; eg NBN or PSTN connection. The easiest way to troubleshoot this is via the online tool: https://fix.telstra.com/


Alternatively head to a Telstra store and they can raise a fault case on your behalf and have a Telstra faults consultant contact you. 

Luke |
Moving House: https://www.telstra.com.au/moving-house
Got a Fault: https://fix.telstra.com/
Need Contact: https://www.telstra.com.au/contact-us

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