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Level 2: Rookie

HACKERS claiming they're Telstra Reps

Just letting othe community know - today I received a call from a caller claiming that he was Peter Smith a Telstra rep and that they can see there are errors on my computer. I was asked to do a CSS validation at

https://validator.w3.org, This validator checks the markup validity of Web documents in HTML, XHTML, SMIL, MathML, etc.

 

He then told me to put in www.teamviewer.com download this desktop sharing software and Join Remote Control Session.

 

It was then I decided this was definitely not from Telstra.

 

I asked for a number to call them back after I checked out their validity at which point they promptly hung up.

 

I called up a Telstra consultant and all they advised me was to call the government scam line at 1300 795 995.

 

Be warned.

 

Links removed  for security reasons. 

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10 REPLIES 10
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Level 22: Superhuman

Re: HACKERS claiming they're Telstra Reps

@Beaty

 

Good advice.  

 

These things never stop.

 

I like to poison the well, by keeping them online and wasting their time. I did a session in one of my seniors classes, and thanked the scammer, because I was showing my class of seniors how scammers work.  

 

I don't suggest others take that sort of risk unless you are prepared to be signed up to multiple spam porn sites (LOL, I was, but it was easy to counteract it)

 

I'd also add this site as worthwhile

https://www.scamwatch.gov.au/

 

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


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Level 25: The Singularity
Level 25: The Singularity

Re: HACKERS claiming they're Telstra Reps

That's a lazy one if he was getting you to go to a website to check your computer. It's usually a case of going in to the registry settings on your computer and looking for a particular string (which is actually part of Office.

 

This scam has been going on for years, and is one of the most common scams out there. Has been publicised many, many times.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Technical Support
Technical Support

Re: HACKERS claiming they're Telstra Reps

Good afternoon @Beaty

 

Apologies for the late reply, but I thought I would also chime in with a little bit of information from the Unwelcome Calls team.

 

As was already mentioned, all the better if you are able to report it to the Government's scamwatch.gov.au site, as that helps to build a better reflection of the volume of these sort of calls.

 

Telstra also has a very nifty handset called the "Telstra Call Guardian"  which will help you to screen out these sort of calls. There is some more information available via this link:

https://www.telstra.com.au/support/category/home-phone/features-settings/how-to-use-block-call-featu...

 

The other message we try and impress on everyone is to simply hang up... and if you have any concerns about your services, call in on one of the known Telstra numbers like 132200.

 

Hope this was of a little more help to you.

 

 

 

____________________

I am a member of the Telstra Unwelcome Calls Team.
If you would like to contact us online: https://say.telstra.com.au/customer/general/forms/UNWELCOME-CALLS-INITIAL-ENQUIRY-FORM."

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Level 1: Cadet

Re: HACKERS claiming they're Telstra Reps

There is also a 'company' that is claiming that Telstra has contracted them to provide anti scam devices for phones. When asked for confirmation I was asked "don't you trust me?" I then said I would contact Telstra to confirm and guess what - he hung up.

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Telstra (Retired)
Telstra (Retired)

Re: HACKERS claiming they're Telstra Reps

Hi @V18,

 

Thanks for providing this information. This definitely does not sound like Telstra hence it's best to terminate these calls.

 

If you are ever unsure, be sure to report these through to Scamwatch.gov.au as this assists to stop these kinds of scams from happening.

 

- ToneB

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 3: Gumshoe

Re: HACKERS claiming they're Telstra Reps

What concerns me about my latest lot of Indian scammer IS this. I have been so frustrated with my Internet service dropping out . I had been begging for  a technician & come and check the lines and cables. I have spent 18 months jumping through hoops with o/s call centres testing all the stuff inside of the house etc etc!

 

I eventually wrote snail  mail n to the TIO and said specifically that I wanted the lines and  outside cables checked.

Within days I was getting calls from an Indian scammer saying he was calling about my complaint  about  the cable! I said are you from the technical Dept. He said yes. He then said he wanted to compensate me and all of  my neighbors by giving us $90! Then he started talking about what bank I used...... How did they know I had written to the TIO about cables ?????

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Level 1: Cadet

Re: HACKERS claiming they're Telstra Reps

How do you counteract malious spam sites and emails???

I really would love to know how to do this.

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Level 1: Cadet

Re: HACKERS claiming they're Telstra Reps

Be aware also of claiming to be from a Telstra MMS messages and asking you to view its contents.

I have block pretty much 10 mobile numbers who had send me same message.

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Level 1: Cadet

Re: HACKERS claiming they're Telstra Reps

Use Gmail and it was determine what is spam etc

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Level 1: Cadet

Re: HACKERS claiming they're Telstra Reps

Even though I know they are scammers, I try to keep them on the phone for as long as possible.That way they have less time to scam unsuspecting people.

Ian

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