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Half Speed is OK... and the Coexistence story.
Still wrestling to get better speed for a 50Mbps plan and in conversation with the Philippine call centre it goes like this.
Question - My speed is only half?
Answer - Half is OK.
Question - Oh really and why is it half speed?
Answer - It is because of coexistence.
Question - Can you explain coexistence to me.
Answer - A garble of words (fails dismally).
Then there is a long silence and talking in the background and then I am informed a case manager will contact me shortly. Looking forward to that.
Seems coexistence is the word of the month and can be used to to address most FTTN issues. Oh well I guess this is the NBN...
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Re: Half Speed is OK... and the Coexistence story.
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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Re: Half Speed is OK... and the Coexistence story.
On a Premium Home Network Gateway, T-Gateway, Gateway Max, or Gateway Max 2
(TG587, TG797, TG799, TG800):
http://10.0.0.138/ > Advanced > Broadband
On a Telstra Gateway
(Sagemcom F@st 5355):
http://10.0.0.138/ > Advanced > Gateway Settings > Device Info > General > xDSL (Bottom of Page)
On a Frontier Gateway or Smart Modem
(DJN2130 & DJA0230 ):
http://192.168.0.1/ > Advanced > Broadband
Default password is generally 'admin'
You're looking for line rates, power levels, attenuation etc
Are the tests being run over Ethernet or WiFi?
Are they being run during peak times (3PM-12AM)?
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Re: Half Speed is OK... and the Coexistence story.
Thanks DrQ the post was to demonstrate the level of discourse that masquerades as technical assistance in the Telstra call centre. It was a tongue in cheek question for the staff member who was desperately trying to get rid of me for asking all those pesky questions. I am aware of the coexistence problem with FTTN and the effect it has on speed ( but not to halve it). What also comes out if this that according to the staff member half speed is acceptable to Telstra (is this official?). I have posted modem stats previously and are working through them with Telstra and my newly appointed case manager, exciting times.
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Re: Half Speed is OK... and the Coexistence story.
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Re: Half Speed is OK... and the Coexistence story.
Sorry but that is clearly selling services to get people in without telling them the full story.
We were very excited at the thought of 50Mpbs only to discover we can only get 25 becaiuse of co-existence. Sounds like a sci-fi movie !!! What a load of techo bull**bleep**.
Malcom Turdbulls folly lives on.
Extremely disappointed
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Re: Half Speed is OK... and the Coexistence story.
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Re: Half Speed is OK... and the Coexistence story.
Yeah I eventually found that out with some research,
What boils my butt though is YOU ARE NOT made aware of the existence of COexistence when you sign up. And now I am told that the speed boost because it cant be applied, will be 100% discounted. Except that speed boost is included in the plan I signed up for.
So if I can't get it and cannot attain the published package norms of 40-45, surely then I should be paying less per month until the package can be implemented properly.
Telling me its 100% discounted in the package is JUST SMOKE AND MIRRORS nonsense.
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Re: Half Speed is OK... and the Coexistence story.
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Re: Half Speed is OK... and the Coexistence story.
Yes looks like we are sunk until the changeover period is up. However you would think that it is incumbent on Telstra to notify customers about this before you sign up. Finding this out from some poorly paid worker in a call centre in the Philippines is not good enough. All the wasted time and effort that took me weeks to find out could have been avoided. Bad customer service. My concern is that when the changeover period is up it might stay at 25.
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Re: Half Speed is OK... and the Coexistence story.
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Re: Half Speed is OK... and the Coexistence story.
If you plug your address into this Republic website it will show if you are under NBN coexistence. Wish I known about this before would have saved a lot of time.
https://myrepublic.net/au/personal/nbn/
Also read this article
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Re: Half Speed is OK... and the Coexistence story.
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Re: Half Speed is OK... and the Coexistence story.
From what I've been told from multiple sources, co-existence should not cut more than about 10% of your sync rate to the node.
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Re: Half Speed is OK... and the Coexistence story.
At 1280m from the node I am surprised you get what you do, I have seen many speed/distance attenuation curves around that would have you on less. It must be as you say the thicker gauge wire and that was a stroke of luck. I am 906m from the node. I live on the beach front, beautiful place, but corrosion central and the pits are full of water in the wet season. I have seen down a pit with the rat's nest of wires and bits of tape and plastic bags holding it together, and I wonder how it even works at all. I had the house wiring tidied up, a new modem and Telstra assures me there is no NBN fault. They also claim to have checked the modem stats and they are OK however I had advice in this forum that something is not right with the numbers. I will get them to check the numbers again.
Telstra are not interested now they have declared coexistence. Similarly I read that removal of coexistence might give a small boost as you say. I heard (unconfirmed) that in the suburbs south of Cairns remedial works have started picking up those people who can't make 25Mbps by rewiring the copper or possibly installing micronodes. They must be out of the coexistence period but I haven't heard of anybody else in that situation. Jupiter we might miss out again because we can make 25. There is no guarantee NBN will automatically lift the coexistence at the end of 18 months either as there will be reasons real or imaginary why they won't do it.
"There is never a more exciting time to be on the NBN"
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Re: Half Speed is OK... and the Coexistence story.
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Re: Half Speed is OK... and the Coexistence story.
Unfortunately, Telstra can't do anything in this instance as the infrastructure is owned by NBN Co. They can only ask them to investigate. With a sync rate of less than 25 Mbps, persist with the complaints (above that and NBN Co will reject the request unless it is a >50% drop from what a customer previously got). I'm not with Telstra with my NBN service and it took 6 months of badgering my RSP before they escalated and got an NBN Co tech (a rare resource - they really are - the guy who came to my place had been working 3 hours drive away the previous day) dispatched. It was worth it in the end.
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Re: Half Speed is OK... and the Coexistence story.
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Re: Half Speed is OK... and the Coexistence story.
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Re: Half Speed is OK... and the Coexistence story.
Nbnco would prefer everyone over straight away I would expect if they could.
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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Re: Half Speed is OK... and the Coexistence story.
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Re: Half Speed is OK... and the Coexistence story.
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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Re: Half Speed is OK... and the Coexistence story.
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Re: Half Speed is OK... and the Coexistence story.
So those cases are minimal difference. One in vic and one in nsw.
As Jupiter has said it isn’t expected to be any more then maybe 10% and that is more likely to be at the bottom end. If you are syncing at the 25 mark don’t expect more then maybe 3Mbps from that alone... although I guess for some people on ADSL still that would be a double in speed...
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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Re: Half Speed is OK... and the Coexistence story.
Thanks DR Q, I guess I am expecting too much but I have to keep reminding myself Australia is number 51 (last time I looked) in world speed rankings. I spend half the year in Japan and my house there is fibre to the premises and always in the 90's and never drops out so it is a big step down to be dealing with this FTTN system. Thanks for your help I am always humbled by the generosity of strangers.
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Re: Half Speed is OK... and the Coexistence story.
The other thing is that in comparison to Japan, the cost per property to install FTTP is huge, I read one estimate that had Japan and South Korea at under $1000 per connection, whereas ours is approximately $7000 per connection because of the size and spread... If we lived in real metro cities it would be much more likely we would get better internet but we insist on having our urban sprawl...
I am lucky enough to have FTTP, when we were looking for the block to build I made sure that it was in an area that was already underway for FTTP so it wouldn't be changed... I would love to see nbnco change up their structure, have a general speed of 'up to 100' meaning that for FTTN you get what your line can achieve, and have options for me to get faster without having to pay $1000 per month (or having multiple connections bonded together)
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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Re: Half Speed is OK... and the Coexistence story.
The rankings will improve as more people migrate to the 50Mbps plans, I won't contribute very much to the average at 25Mbps. I pay half in Japan compared to Australia and that includes a TV package. The installation costs are less because most of it is above ground not attractive but effective. Even small towns have a network like this. I saw a house connected in 20 minutes. This picture was taken in Korea but Japan is similar. You are one of the lucky ones who won first prize in the NBN lottery and many Australians would envy you.
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Re: Half Speed is OK... and the Coexistence story.
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