yinfeng
Level 1: Cadet

Haven't received the confirmation of my move request

Hi,

 

I requested for the move of broadband on 22nd August and received an email said a call would come in 24-48 hours to confirm.

 

Until then I haven't received any call from Telstra to confirm this move. Should I keep waiting or can you provide a number that I can call?

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5 REPLIES 5
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Haven't received the confirmation of my move request

There are delays at the moment with organizing moves, but you should be able to get an update by sending a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
peesss
Level 1: Cadet

Re: Haven't received the confirmation of my move request

Dont waste your time yinfeng..Get in touch with the ombudsman and lodge a complaint..It is the only way you will get any help.  I speak from personal experience. they never called me back to arrange my move..Also, 3 times made appointments for Technician to install NBN..never turned up once.. no apologies no sorry  no messages..Go to the ombudsman  he fixed it for me.

yinfeng
Level 1: Cadet

Re: Haven't received the confirmation of my move request

Thanks.