Haven't received the confirmation of my move request

[yinfeng]

Hi,

I requested for the move of broadband on 22nd August and received an email said a call would come in 24-48 hours to confirm.

Until then I haven't received any call from Telstra to confirm this move. Should I keep waiting or can you provide a number that I can call?

[Jupiter]

There are delays at the moment with organizing moves, but you should be able to get an update by sending a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human.

[peesss]

Dont waste your time yinfeng..Get in touch with the ombudsman and lodge a complaint..It is the only way you will get any help.  I speak from personal experience. they never called me back to arrange my move..Also, 3 times made appointments for Technician to install NBN..never turned up once.. no apologies no sorry  no messages..Go to the ombudsman  he fixed it for me.

[yinfeng]

Thanks.

[yinfeng]

You are absolutely right. I'm thinking of changing to another supplier now. No call yet and I'm about to move. Unbelievable.

[yinfeng]

I just successfully created a move order (a real order! not a temporary reference number) through chat. That is impressive. Hope it will go well.