ITFarmer1
Level 1: Cadet

Hey is there a way to allows me to cancel my broadband.. (I know.. might be impossible).

Answered

Hi. 

Not looking for a please stay kinda scenario.. after 16odd yrs I am finally done with telstra.. sorry it is not you it is me. 

 

So the question is now.... how can I cancel...

 

I did this.. .

If you’re thinking about cancelling your Telstra home broadband service, or switching providers:

  • Call 13 22 00 and say ‘disconnect’

I knew it was a hoax.. as nothing is easy with telstra... and for sure... after hopping through the prompts.. it said. 

- Leave us a message and we get back to you... 

I was polite enough not to do that.. as .. well... you know. 

 

So pls tell me... where can I disconnect my broadband.. ideally before the next payment comes out... 

 

THanks. 

 

H

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Hey is there a way to allows me to cancel my broadband.. (I know.. might be impossible).

If you are changing providers, then you don't need to contact Telstra, just sign up with another provider and they'll take care of it for you.

 

If you want to cancel your service completely, then send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Hey is there a way to allows me to cancel my broadband.. (I know.. might be impossible).

If you are changing providers, then you don't need to contact Telstra, just sign up with another provider and they'll take care of it for you.

 

If you want to cancel your service completely, then send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit