Metal
Level 2: Rookie

High Ping and Latency with every game

As stated in the title, for weeks now I have a very high ping with every game. Overwatch, Ghost in the Shell online, BF4 and Titanfall 2. I am using a NBN modem.


I made no changes to my computer or network and yet, the ping is so high that I can not even play for a minute. It goes so far as over 4000.

I made a speed test with OOKLA and this is what it tells me:
Ping: 92
Download Speed: 0.76Mbps
Upload speed: 0.19Mbps


I'm using a desktop computer that is connected to the modem over electrical wire. This worked flawlessly since February 2016 until the last few weeks. I Have notcied it when playing Overwatch and my ping was constantly over 4000, once even over 5000. So I thought it is Blizzards fault. Then I switched to other online games like Ghost in the Shell and even there the ping was very high. few days ago I got my self Titanfall 2 and also there the ping is over 3000. None of the games I was able to play an entire round since I get kicked out or even loses connection to server.


But here is the funny thing.

My mother with her simple laptop and TV, has full speed using only wireless. While me and my wife get none of that. She uses wireless too. My mother gets these speeds using OOKLA:
Ping: 39
Download Speed: 16.99Mbps
Upload Speed: 4.7Mbps


I really do not get it why she has full speed using wireless only, while me using cable, have such low speed. including my wife, who uses wireless only. I usually play at night when I know no one is using the modem and yet, the ping is very high.

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19 REPLIES 19
DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: High Ping and Latency with every game

Your mothers speed would suggest she is on NBN, is she living at a different property?
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Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: High Ping and Latency with every game

When you say electrical wire, are you referring to ethernet over power? (Powerline adapaters)

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Metal
Level 2: Rookie

Re: High Ping and Latency with every game

No, same property. We live in a flat just below them. We all share the same modem.

 

@Yastiandrie

The later.

 

but as I have stated before: it worked flawlessly since February this year.

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: High Ping and Latency with every game

Could be the adapters that are the issue. Try plugging one of the laptops in to the modem directly using ethernet (Preferrably test it with the cables you are using to plug into the adapters and the same slot on the modem you are usually plugged into) and  see what the speed tests are like

 

 

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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Metal
Level 2: Rookie

Re: High Ping and Latency with every game

Last night I have tried again doing the speedtest and it was almost the same speed as my mother. But once it had to download a 200MB patch for overwatch, it was really slow. Downloading with less than 70kbps.

I have stopped it and tried to play Titanfall 2 MP. First it looked good. The ping was over 100 but playable, but after few minutes the ping again jumped to over 4000, making it unplayable.

 

To the suggestion:

On my mothers laptop, the speed is almost the same. a bit faster but not by much. while with me and my wife, the speed hasnt changed. So the RJ45 cable is not the problem. I also tried my mothers laptop over the adaptors and the speed was again the same for her but not for my desktop. Which counts out the ataptors too.

 

I am really at a loss here.

Metal
Level 2: Rookie

Re: High Ping and Latency with every game

No one has any suggestions or even a solution what I can do?

Last night I have tried to play Overwatch and it started out well but after few minutes it went up again to over 3000. Also downloading starts up with its original speed (2.8Mbps) but goes all the way down to 300kbps.

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: High Ping and Latency with every game

Just to check: your mother's laptop seemed to perform better then your desktop on the adapters?
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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Metal
Level 2: Rookie

Re: High Ping and Latency with every game

That is correct. And hers is not even good for gameing unlike mine.

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: High Ping and Latency with every game

I'd try reinstalling your Ethernet adapter drivers, flushing your dns, and doing a Winsock and ip reset.
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
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Metal
Level 2: Rookie

Re: High Ping and Latency with every game

there were no drivers for the adaptors. was just a simple plug in and it works right away.

The rest I have no idea how to do. Do not even know what the Winsock is. Also, that would be my mothers account since its running on her name. Not that it causes any issues for all of us. Networking has always been a problem for me to comprehand.

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: High Ping and Latency with every game

Apologies, I was referring to the drivers for the Ethernet adapter in the computer. If you're unsure to the rest of it, you can try Google, a local IT, or Telstra Platinum to help
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
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Metal
Level 2: Rookie

Re: High Ping and Latency with every game

oh, i see. it goes over my motherboard and i do have the latest drivers installed. with the rest i have to see.

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: High Ping and Latency with every game

Reinstall the drivers anyway (get them directly from the manufacturers website) just in case

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Metal
Level 2: Rookie

Re: High Ping and Latency with every game

done. no difference.

but, now its wobbling around 1 to 1.7mbps. have performed a test again with ookla and it was nearly the same as my mothers speed. so i guess i should maybe contact telstra to find out why the speed is acting up. my mother would not notice it since hse hardly downloads stuff as i do. after all, surfing on sites is normal.

Lindy
Telstra (Retired)
Telstra (Retired)

Re: High Ping and Latency with every game

Hi Metal, 

 

It is definitely a good idea that you contact our 24x7 Technical Support Team on 133933 for further assistance with this issue. 

 

Kind Regards

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Metal
Level 2: Rookie

Re: High Ping and Latency with every game

I have contacted them and followed their instructions. The speed is better but not by much. They have said that they had some issues few days ago but I have told them that I had this issue for weeks.They required me to turn off the modem while the guy on the other line of the phone did something. turned it back on again and required to do a speed check. Told me that it is faster after telling him the result.

At least websites are loading faster but during gameing, the ping still tends to go high at some stages, but at least I can play more or less.

Metal
Level 2: Rookie

Re: High Ping and Latency with every game

well, back to square one again. downloads are really slow. whent so far down to 30KBps. even my mother now has issues when she wants to download pics or watch movies.

Shellock
Telstra (Retired)
Telstra (Retired)

Re: High Ping and Latency with every game

With the speeds that you provided in your last post, I would suggest checking My Account to see if your service has been slowed for any reason. 30 KB/s = 240 Mbps which would be around the speeds that most fixed services are slowed to.

 

As power over ethernet relies on the electrical circuits in the home, there are limitations which may affect performance and speed. This means that any changes to the power within your home could affect your connection. If you want more information about this, do a web search on "limitations of power over ethernet"  which should produce several results.

 

If you are able to connect directly to the modem via Wi-Fi or ethernet cable, does that make any improvement?

 

- Shelly

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Metal
Level 2: Rookie

Re: High Ping and Latency with every game

is just weird that since February this year it worked flawlessly and all of a sudden it does not using the net over the electrical system.

i have ot call up again and see if htye can resolve the issue. but lately i am busy that i had not much time to call.

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