CrowdSupport®
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Level 2: Rookie

High ping in Darwin to Adelaide

Just posting this ongoing issue with almost double the ping between Darwin and Adelaide.

Ping jumps up for a week or two, then goes back to normal for week or two.

And goes on for years.

This problem has not been resolved for 5 years, since NBN was introduced.

Calling tech support is useless since they say it's NBN fault and high ping is not their concern.

I know it's not hardware fault or anything, i have moved 3 times past 5 years with the same problem following me.

I have asked friends who use different carriers and they have no problems at all.

So how can it be NBNs fault?

I'm just getting sick of this problem. I have been a Telstra loyal customer for  over 5 years, but if i don't see a fix or get a proper reply from a network engineer, i will choose someone else.

Here is some pasted info from my routers trace route etc.

 
Status:
Finished
Protocol Version
 
Hostname:
 
Max Hop Count:
 
Size (bytes):
 
Hostname Error code RTT1 (ms) RTT2 (ms) RTT3 (ms)
gateway.sb04.adelaide.asp.telstra.net074.77774.969114.33
144.130.215.210075.61675.22875.656
bundle-ether9.fli-core1.adelaide.telstra.net075.74077.71776.724
bundle-ether16.win-core10.melbourne.telstra.net086.56886.47886.176
bundle-ether12.ken-core10.sydney.telstra.net097.69496.49797.952
bundle-ether1.ken-edge903.sydney.telstra.net094.53894.93494.742
72.14.212.22096.11094.94896.527
*****
dns.google094.36797.71996.976
 

 

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3 REPLIES 3
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Level 23: Superhero
Level 23: Superhero

Re: High ping in Darwin to Adelaide

Is that the full trace route? 

 

There's no guaranteed latency on consumer services, more information can be found here https://crowdsupport.telstra.com.au/t5/Broadband-nbn/International-routing-latency-and-ping/ta-p/309...

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Level 2: Rookie

Re: High ping in Darwin to Adelaide

Well the problem is only with Telstra, i suppose i just have to switch then.

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Level 1: Cadet

Re: High ping in Darwin to Adelaide

So what you're actually saying is, Yes there's an issue with our network, no we will not fix it.

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