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Level 1: Cadet

High Ping Issue

Hi,

 

I am playing Dota 2 and Pubg from Melbourne and I am getting extremely high ping on Australian servers. Its showing 344 ms in-game and when I try to traceroute or ping it shows request timed out. Here are the details - 

 

Pinging syd.valve.net [103.10.125.1] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

 

Tracing route to syd.valve.net [103.10.125.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms mygateway [10.0.0.138]
2 * * * Request timed out.
3 2 ms 2 ms 2 ms 144.130.210.209
4 3 ms 3 ms 3 ms bundle-ether10.exi-core10.melbourne.telstra.net [203.50.11.109]
5 16 ms 16 ms 16 ms bundle-ether12.chw-core10.sydney.telstra.net [203.50.11.124]
6 16 ms 15 ms 15 ms bundle-ether1.chw-edge902.sydney.telstra.net [203.50.11.101]
7 14 ms 14 ms 14 ms bundle-ether2.ken-edge902.sydney.telstra.net [203.50.11.104]
8 15 ms 24 ms 24 ms hig1331637.lnk.telstra.net [139.130.213.154]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.

 

I have a FTTP NBN and there are no issues with speed. I have talked to tech support and tried reseting my modem and nbn box but nothing works. Please help me!

 

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2 REPLIES 2
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Level 21: Augmented

Re: High Ping Issue

The server is most probably blocking ICMP, testing like this does not work!

Perhaps server is overloaded and whoever operates it needs to add bandwidth to it...

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
Highlighted
Level 1: Cadet

Re: High Ping Issue

Ive got a similar issue as of late with Battlefield 1

running tracert to 109.200.212.67 i get this after 30 hops

C:\WINDOWS\system32>tracert 109.200.212.67

Tracing route to hosted-by.i3d.net [109.200.212.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.0.1]
2 29 ms 25 ms 25 ms sydnmtc-lns12.syd.nsw.m2core.net.au [122.148.3.190]
3 26 ms 23 ms 23 ms 225.02.static.syd.iprimus.net.au [203.134.3.225]
4 22 ms 22 ms 24 ms TenGigE0-0-0-3.chw-edge902.sydney.telstra.net [139.130.197.141]
5 30 ms 26 ms 28 ms bundle-ether14.chw-core10.sydney.telstra.net [203.50.11.100]
6 22 ms 22 ms 22 ms bundle-ether1.chw-edge901.sydney.telstra.net [203.50.11.99]
7 22 ms 22 ms 25 ms bundle-ether2.ken-edge901.sydney.telstra.net [203.50.11.102]
8 173 ms 172 ms 175 ms ntt1874239.lnk.telstra.net [139.130.40.246]
9 195 ms 200 ms 197 ms ae-6.r00.sydnau04.au.bb.gin.ntt.net [129.250.9.180]
10 172 ms 183 ms 202 ms ae-15.r20.sydnau02.au.bb.gin.ntt.net [129.250.3.126]
11 173 ms 177 ms 202 ms i3d.a00.sydnau02.au.ce.gin.ntt.net [202.68.65.214]
12 172 ms 176 ms 172 ms hosted-by.i3d.net [109.200.212.67]

Trace complete.

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