Home Broadband connectivity

[ravi1]

We just got our broadband modem connected by a technician this morning, the signal and link are showing a green light but online shows blue. The technician said we have to log in to go online, but where exactly do we have to log in, is there a particular website? 

[mazinoz]

Firstly, what modem are you using?
Is the blue light an ECO light? Can you depress it and if you do does it turn green?

[ravi1]

It's a Telstra Smart Modem- can't depress the light.

[343GuiltySpark]

You'll need to go to 192.168.0.1 - log in - password is admin - click on broadband up the top - there will be a username and password field on the page, will probably say newdsluser@bigpond.com. You'll need to change that to your Bigpond email and use its password. If you are unsure of your username and password, the Bigpond team can assist you via LiveChat here

[ravi1]

Hi, what do i use as the username to get into 192.168.0.1?

[343GuiltySpark · Accepted solution]

You'll need to use your primary Bigpond email address and use its password. If you are unsure of your primary Bigpond email address and password, the Bigpond team can assist you via LiveChat here

[ravi1]

Thanks heaps, got that working!