Level 1: Cadet

Home broadband speed

Answered

Moved to Padstow recently (within 2 km of Revesby).
First few days after the move I was showing everyone my download speed of around 14 Mbps (Ookla). A week later this was down to around 10 Mbps. Now, the best I get is around 6 Mbps (early morning, afternoon or evening).

Is my speed being throttled by Telsra? 

 

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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Home broadband speed

Telstra are not throttling your speed, however there are other factors that you should check first.

 

http://crowdsupport.telstra.com.au/t5/Home-Broadband-KB/Speed-Issues/ta-p/278139

 

- Shelly

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3 REPLIES 3
Highlighted
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Home broadband speed

Telstra are not throttling your speed, however there are other factors that you should check first.

 

http://crowdsupport.telstra.com.au/t5/Home-Broadband-KB/Speed-Issues/ta-p/278139

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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Level 1: Cadet

Re: Home broadband speed

Thanks Shelly. The link inspired me to look at my end and not assume it must be Telstra. My download speed for today is already up to 9.3 Mbps. 

Thanks again.

 

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Telstra (Retired)
Telstra (Retired)

Re: Home broadband speed

Great to hear derjan and thanks for sharing Smiley Happy 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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