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Level 2: Rookie

Home Dashboard

I am getting a message that 'my device is not compatible with this version' of the Home Dashboard app. Is there a work around please. I am using a Samsung S2Tab. I have been able to install the app on my Samsung S5 phone but prefer the Tab if I can install the app. Thanks.

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3 REPLIES 3
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Telstra (Retired)
Telstra (Retired)

Re: Home Dashboard

Hi @Ozinomad

 

Thanks for reaching out.

 

Just to clarify are you referring to a Telstra android widget on the tablet that syncs to your account for usage and balance updates?

Please let me know so I can best assist further.

 

- Stef

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Level 2: Rookie

Re: Home Dashboard

Thanks for your reply Stef. I am using the Telstra 24/7 app. When I select Core Internet one of the options is Other Ways to get Support and then Home Dashboard. This then gives the message telling me my device is not compatible. Look forward to hearing from you.

Level 24: Supreme Being
Level 24: Supreme Being

Re: Home Dashboard

You could side load the app from your Samsung S5 phone. I had to do this to install the Home dashboard app on my Galaxy Tab A6.

 

To side load the app first install a backup app on your phone such as "APK share & backup)

Open the APK share & backup app

Tap on the Home Dashboard app

Tap Backup

Open the Samsung My Files app

Go to Backup\Apps  there you will find a Home Dashboard.APK file

Long tap on the file, select share and upload the file to google drive.

 

On you Samsung S2 open the google drive app

Locate the file and download it to the S2

Open settings app on S2

Go to apps

Tap on settings three dots top right.

Tap on Special access

Tap on My Files and toggle switch to on to allow installation of unknown apps.

Open the My Files App.

Locate the Home Dashboard apk file in the down load folder.

Tap on the file.

 

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