Level 1: Cadet

Home internet usage

My home internet usage is not showing or being updated.

Any suggestions?

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Level 25: The Singularity
Level 25: The Singularity

Re: Home internet usage

It's been like that since March 2020. They turned the data counters off when they moved everybody to unlimited data as part of the Covid-19 response. They've never been turned back on.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Support Team
Support Team

Re: Home internet usage

Hey @JI31,


Jupiter is right in saying that usage wasn't shown for unlimited plans. However, now you can view your broadband usage through the Telstra App, even with an unlimited plan.


Sometimes it is just good to know where you're at, even if the allowance is unlimited Smiley Happy


I hope this helps.

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