Highlighted
Level 1: Cadet

Home nbn

I’ve moved into a new townhouse (it’s 1 year old) and I have a Velocity internet modem and the modem has to be in the garage where the nbn box is.
When I first plugged it in I was getting a great internet connection, a week later, it’s so bad I can’t even download a YouTube clip.
I haven’t been able to get hold of anyone on the 132203 number.
Any ideas?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Highlighted
Level 23: Superhero
Level 23: Superhero

Re: Home nbn

If you have velocity Id reconmend calling the velocity team on 13 22 00 and say Velocity or if youre on NBN youll need to call 1800 834 273. NBN and velocity are two different types on Fibre internet services
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
Highlighted
Level 1: Cadet

Re: Home nbn

Thank you. That number (like all the others) keep saying “that area is closed now and will be open from 8am tomorrow”. That’s what I got Friday arvo, yesterday and today. I guess they work strictly business hours. The problem is I can’t call in those times 🤬
Highlighted
Level 23: Superhero
Level 23: Superhero

Re: Home nbn

You could try 1800 008 994 for velocity
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit