Level 1: Cadet

House move - NBN connection

I notified Telstra several weeks about my house move which took place beginning of last week.

They had no problem disconnection my old NBN connection at the old house, but I am still waiting for 1 week now to get the NBN connection established at the new house. It is an existing NBN connection so it should be straightforward. I am unable to speak to customer support to understand what is going on / what the plan is. I am just referred to the app which indicates that jt is still in progress. Expected date was last week

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Level 25: The Singularity
Level 25: The Singularity

Re: House move - NBN connection

Send a message using the My Telstra app (blue icon, bottom right of Get Help screen), you can mark it as urgent by tapping on the icon in the top right of the message screen. Someone should respond in a few hours/couple of days.

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