Level 1: Cadet

HOW DO I ACTIVATE MY NBN ORDER

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ORDER HAS BEEN COMPLETED BUT HAS NOT BEEN SUBMITTED IS STILL PENDING. WHAT DO I NEED TO DO

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: HOW DO I ACTIVATE MY NBN ORDER

An order cannot be completed if it is still pending. Completed status occurs about a week after activation of a service.

 

How long ago did you place the order?

 

To follow up on the order, you will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response and you will receive a notification through your phone when they do.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: HOW DO I ACTIVATE MY NBN ORDER

An order cannot be completed if it is still pending. Completed status occurs about a week after activation of a service.

 

How long ago did you place the order?

 

To follow up on the order, you will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response and you will receive a notification through your phone when they do.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit