Retta320
Level 1: Cadet

How do I cancel my service using the App, I can’t see how to do it!

I can’t seem to find where or how to cancel my service. There is nothing in the app and I can’t get through to anyone in the chat. I actually spoke to someone 2 weeks ago (miracle) who said my contract was cancelled but everything is still connected! This is crazy the fact it’s impossible to reach anyone at Telstra and the App is absolutely useless! I will NOT be paying any further bills as I have NBN with TPG now.

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1 REPLY 1
ProfessorPhone
Level 23: Superhero

Re: How do I cancel my service using the App, I can’t see how to do it!

https://www.telstra.com.au/contact-us/feedback-complaints/make-a-complaint

The above link enables you to lodge a complaint 

"BEING NICE TO OTHERS .. IS NICE"
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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
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