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Level 1: Cadet

How do I change my current NBN plan online?

I am trying to Change my NBN internet plan but am unable to get onto telstra via phone and when I try to change it online it keeps logging me out and treating the request as a new plan. Surely there is a simple one click method to change from one plan to another within the app? Gabby

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Community Manager Community Manager
Community Manager

Re: How do I change my current NBN plan online?

Hi @GAB77

 

Thank you for your post and my apologies for any delays getting assistance. 
Unfortunately, no one on CrowdSupport has access to accounts to assist with cancelling services.

  

The best way to get in touch right now is via the Get Help tab of the My Telstra App (blue chat icon, bottom right corner) 
Messages sent via the My Telstra app are being recieved and being responded to in order of urgency, there is a delay due to the impact of COVID-19 on our support teams. 

 

If you haven't already please send a message via the My Telstra App and one of the consultants will be in touch. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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