Genealogist
Level 3: Gumshoe

How do I determine what caused my Data-use spike?

I am a 74 y/o retiree with reasonably high computer literacy. My computer use is not highly variable but out of the blue, I have been assessed with a spike in usage, and throttling.

I reacted immediately by initiating a 'booster' so as to continue my very necessary access to the internet, but I am still throttled back to unacceptable speeds. My medical conditions require swift contact with medical professionals and family. 

I need to know just what caused the spike, so as to prevent it reoccurring; if indeed it was caused by me.

This did happen once before, but, as it was with only a day or two from the end of the billing period, I accepted it without question. This time it was in week one of a billing cycle, and that is mysterious.

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Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: How do I determine what caused my Data-use spike?

Hi @Genealogist 

 

The first thing I would do is change your WiFI password in your modem and then match that with any devices that use that WiFi.

 

You are intitles to 3 free top-ups per year with home broadband.

 

More information on how to do that is available at https://www.telstra.com.au/support/category/broadband/nbn/speeds-and-usage/understand-telstra-air-da... 

 

Contacting support directly might help find why you useds the data.

My body's absorbed so much hand sanitizer that when I pee, it cleans the toilet. 🙂

Footnote: I dont work for Telstra, I just try to help out fellow Telstra customers.

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