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Level 1: Cadet

How do I get to speak to a real person about signing up for NBN?

Current cable customer. Want to sign up for NBN via HFC. Online plans are different from what I was offered when sales contacted me. Who and HOW do I speak to someone about it. Only have a month before cable turned off.

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3 REPLIES 3
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Level 1: Cadet

Re: How do I get to speak to a real person about signing up for NBN?

By the way I don't have the Telstra app nor do I want it. Have very low data plan rarely use internet on my phone.

 

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Level 18: Intelligence Chief

Re: How do I get to speak to a real person about signing up for NBN?

Hi @LethalLee2 

You could try this number 1800834273 It is for NBN and they do sales.

Option 4 worked for me in the past if they haven't changed it.

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan
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Level 1: Cadet

Re: How do I get to speak to a real person about signing up for NBN?

Thanks Ryan, I actually managed to get hold of someone on chat. However surprise surprise they are NOT prepared to honour the offer I was made. Might try one more time on that number you gave.

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