Level 1: Cadet

how do i reactivate my email account..

how do i reactivate my email account..the link they send me says to phone a number and the number goes to a link..its like going around in circles

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Level 25: The Singularity
Level 25: The Singularity

Re: how do i reactivate my email account..

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It may take a few hours to get an initial response and you will receive a notification through your mobile when they do.


Note: Telstra Mail accounts are tied to Home Broadband services, so if you no longer have a Home Broadband service with Telstra, they most likely won't be able to reinstate the account.

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