crofty75
Level 1: Cadet

how do i reactivate my email account..

how do i reactivate my email account..the link they send me says to phone a number and the number goes to a link..its like going around in circles

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: how do i reactivate my email account..

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It may take a few hours to get an initial response and you will receive a notification through your mobile when they do.

 

Note: Telstra Mail accounts are tied to Home Broadband services, so if you no longer have a Home Broadband service with Telstra, they most likely won't be able to reinstate the account.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit