Level 1: Cadet

How to Cancel a Technician Appointment

Last night I reported a problem with NBN.  A technician appointment was booked for tomorrow.

Problem has now been resolved and internet is working.

I tried to go online to cancel the technician, but as it is less than 24 hours away, I can’t do it online.

Rang Telstra and their system recognised the open ticket and said something like ‘ we are working hard to solve your problem and can’t talk to you today‘.


Rang a couple of times trying different things to get through, but to no avail.


Just trying to save Telstra or NBN some money through a wasted technician visit.


How do I cancel this appointment?


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Level 25: The Singularity
Level 25: The Singularity

Re: How to Cancel a Technician Appointment

You probably won't be able to get it cancelled in time, but you would need to send a message using the My Telstra app (blue icon, bottom right of Get Help screen). If Codi tries to redirect you, type "Speak to a consultant" and you should be transferred to the queue to chat to a human. It can take a few hours to receive a response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit