Level 1: Cadet

How to change ADSL password

I've just swapped to Telstra for ADSL and connected the new Smart modem. I've entered the username and temporary password into the PPP Credential Settings in the modem's control panel, and it's connected to the internet ok. How do I now change the temporary password to one that is more secure?

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6 REPLIES 6
Level 24: Supreme Being
Level 24: Supreme Being

Re: How to change ADSL password

You should be able to change the password by logging into Telstra My Account, going to settings top right and then select Personal details. There is an option for changing password which should also change ADSL password.

Level 1: Cadet

Re: How to change ADSL password

Thanks for your quick response, @cf4 . I'm still stuck, though. Smiley Sad

The Personal Details page allows me to change the password associated with my Telstra My Account username (which is different to my ADSL account username & password, as expected), but I cannot see any mention of the ADSL username / password. The Account Settings tab only allows me to change my account nicknames, not the passwords.

Level 24: Supreme Being
Level 24: Supreme Being

Re: How to change ADSL password

Try logging into Telstra My account using the ADSL username and password. You will have to close and reopen browser or log out of any Telstra account that uses your other username and password before going to Telstra My Account.

Level 1: Cadet

Re: How to change ADSL password

That let me log in, but there were no services attached. I tried adding the service but that failed. I might try the 24/7 chat...

Thanks anyway.

Level 24: Supreme Being
Level 24: Supreme Being

Re: How to change ADSL password

Did you have a change personal details in settings menu?

Level 1: Cadet

Re: How to change ADSL password

The Settings > Personal Details option brings me to the screen shown below.

The Username & Password section is my overall account login, not the login for my ADSL service.

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