rahulgi
Level 1: Cadet

How to close my existing broadband account?

I would like to close my Telstra broadband account with immediate effect.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
ProfessorPhone
Level 23: Superhero

Re: How to close my existing broadband account?

You will be best to speak to a "human" so you can get an Interaction Number in case you are charged after you cancel, and can prove you have cancelled. Don't just accept a verbal acknowledgement.

Use the My Telstra app, to to Get Help and bottom right corner click.    Write  "Need to speak to a human".

Eventually, with some luck, the app will alert you that someone will speak to you.

Yes, I know that is appalling "customer service".

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: How to close my existing broadband account?


@rahulgi wrote:

I would like to close my Telstra broadband account with immediate effect.


Hi @rahulgi 

 

If you are changing to a new provider then that technically would achieve that.

 

But I would make sure, once connected, I would then notify the old provider anyway.

 

You could try calling 13 22 00 and say "disconnection" to the bot lady. Best to try M-F 9am to 5pm.

 

Or even LiveChat https://tel.st/t65yg if as suggested, the My Telstra app doesn't help.

Someone keeps putting vegetables in my beer crisper :-(

Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit