sazzie
Level 4: Private Eye

How to contact Telstra about no internet

I have had no internet for 3 days. 
I have tried to call but get the the call centre is closed message. 
messenger app is useless and I am sick to death of writing the same thing 40 times and getting generic let me check that for you. No response start again. 

I want to actually speak to someone about my internet not working. 

So in the year 2021 how do I actually communicate with a person about my internet?

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3 REPLIES 3
Dowser
Level 21: Augmented
Level 21: Augmented

Re: How to contact Telstra about no internet

The Telstra Support phone number 132200 is open 9am - 8pm AEST Weekdays.

 

Regarding your internet issues, you could try running the Telstra Troubleshooting tool and also detailing your issue in this forum.

Southey99
Community Manager Community Manager
Community Manager

Re: How to contact Telstra about no internet

Hey there @sazzie

 

What sort of internet issues were you having specifically?

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Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: How to contact Telstra about no internet

I find calling 132203 works far better for faults.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit