How to replace modem

[BTM81]

How to replace this modem? Mine is gone! No power signal...

[Dowser]

Is that an ADSL or NBN modem?.

Model number?.

Have you checked that there is power at the outlet?.

You can contact Telstra support via the My Telstra app or messages via https://tel.st/pamgz

[RyanH]

Hey BTM81,

Bowser is on the money here, happy to help anywhere we can though! Please advise if this was ADSL or nbn and we will assist.

- Ryan

[BTM81]

NBN.

Basically it seems the equipment died.... there is no indication of power at all... 

I did contact Telstra/ Velocity.... They did request up to 10 days to replace the equipment or the power cable only... is it normal? Very upset with this timeframe to solve a basic issue.

[BTM81]

Hi Ryan,

Basically it seems the equipment died.... there is no indication of power at all... 

I did contact Telstra/ Velocity by phone.... They did request up to 10 days to replace the equipment or the power cable only... is it normal? Very upset with this timeframe to solve a basic issue.

[Dowser]

The 10 day period is probably a worst case scenario.

In the meantime you could use your phone as a Hotspot.

[BTM81]

Thanks Dowser! I'm already using my phone or the 4G backup from Telstra... but it limiting my usage of Foxtel TV as well.... and the connection to perform my job is really poor.... video conferences with 5+ people just doesn't work well with the 4g connection...