BTM81
Level 1: Cadet

How to replace modem

How to replace this modem? Mine is gone! No power signal...

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6 REPLIES 6
Dowser
Level 17: Bureau Chief
Level 17: Bureau Chief

Re: How to replace modem

Is that an ADSL or NBN modem?.

Model number?.

 

Have you checked that there is power at the outlet?.

 

You can contact Telstra support via the My Telstra app or messages via https://tel.st/pamgz

RyanH
Support Team
Support Team

Re: How to replace modem

Hey BTM81,

Bowser is on the money here, happy to help anywhere we can though! Please advise if this was ADSL or nbn and we will assist.

- Ryan

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BTM81
Level 1: Cadet

Re: How to replace modem

NBN.

Basically it seems the equipment died.... there is no indication of power at all... 

I did contact Telstra/ Velocity.... They did request up to 10 days to replace the equipment or the power cable only... is it normal? Very upset with this timeframe to solve a basic issue.

BTM81
Level 1: Cadet

Re: How to replace modem

Hi Ryan,

Basically it seems the equipment died.... there is no indication of power at all... 

I did contact Telstra/ Velocity by phone.... They did request up to 10 days to replace the equipment or the power cable only... is it normal? Very upset with this timeframe to solve a basic issue.

Dowser
Level 17: Bureau Chief
Level 17: Bureau Chief

Re: How to replace modem

The 10 day period is probably a worst case scenario.

In the meantime you could use your phone as a Hotspot.

BTM81
Level 1: Cadet

Re: How to replace modem

Thanks Dowser! I'm already using my phone or the 4G backup from Telstra... but it limiting my usage of Foxtel TV as well.... and the connection to perform my job is really poor.... video conferences with 5+ people just doesn't work well with the 4g connection...

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