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Level 2: Rookie

How to reschedule the NBN technician appointment during COVID-19 urgently

Hello All,

 

Does anyone know whether there is an email address I could use to reschedule the appointment urgently as I can not go through 1800 834 273 or 132200 number - I got a straight answer of "Call centre is down due to COVID-19". I also rang local Telstra store who advised they can not reschedule.

 

I really do not want to turn the technician away on that day 8th April. The BCP should have been in place by now by the company like Telstra ?

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