Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
I have an nbn connection order and they didn’t do it on the date they said I checked and the order i
What do I have to do to get through for help it’s be n 4 weeks since my phonecand adsl went down .
After winning the jackpot and getting through to telstra they informed me they couldn’t fix the adsl and I would need to be transitioned to nbn
They made an order and were meant to connect but didn’t turn up .
Now they sent me the bill for a service I haven’t had and am stilll waiting for it’s so frustrating.
No phone access and tried all the apps as well as a message to report it but no return callls or emails.
what do I do to sort this it’s so hard with all the dead end scenarios to get help.
- 0 Likes
- 286 Views
- 1 Reply
Was this helpful?
- Yes it was, thank you
- No, I still need help
Re: I have an nbn connection order and they didn’t do it on the date they said I checked and the ord
If you have sent a message via the My Telstra app, you can mark it as urgent by clicking on the 3 dots at the top right of the messaging screen.
Otherwise, 132200 is the only other contact method at the moment.
- 0 Likes
- 0 Replies