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I have an nbn connection order and they didn’t do it on the date they said I checked and the order i
What do I have to do to get through for help it’s be n 4 weeks since my phonecand adsl went down .
After winning the jackpot and getting through to telstra they informed me they couldn’t fix the adsl and I would need to be transitioned to nbn
They made an order and were meant to connect but didn’t turn up .
Now they sent me the bill for a service I haven’t had and am stilll waiting for it’s so frustrating.
No phone access and tried all the apps as well as a message to report it but no return callls or emails.
what do I do to sort this it’s so hard with all the dead end scenarios to get help.
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Re: I have an nbn connection order and they didn’t do it on the date they said I checked and the ord
If you have sent a message via the My Telstra app, you can mark it as urgent by clicking on the 3 dots at the top right of the messaging screen.
Otherwise, 132200 is the only other contact method at the moment.
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