Level 1: Cadet

I have the nbn modem, waiting to connect it

Hi, I have hfc cable, works fine. I had an nbn tech come with the new modem, and went to connect it all up, but could not activate it (call centre was busy or something...) anyway he left and I never heard anything else from there. I have the modem here and even I tried to self connect, but it still won't activate? Please help!

 

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Support Team
Support Team

Re: I have the nbn modem, waiting to connect it

That's not good to read, Deano1971, I appreciate your frustration. I recommend having a chat with our nbn orders team. Right now, the quickest way to speak to a person at Telstra regarding this (aside from me) is through the My Telstra App. Once in the chat, the virtual assistant will ask you a few questions before asking a team member to contact you. More info about how that works here https://tel.st/4xgst

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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