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Level 2: Rookie

I'm overseas and need to get my home broadband password to my flatmate.

Don't have a good enough internet connect to do live chat and the mobile number associated with my account is not accessible. How do I access or reset the password?

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7 REPLIES 7
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Level 23: Superhero

Re: I'm overseas and need to get my home broadband password to my flatmate.

Hi there Leah, hope you're enjoying your overseas trip.

 

If you take a look at the following link, it's got full details of how to change your password or retrieve if you've forgotten it.

 

You could then SMS/Text it to your flatmate.

 

https://go.telstra.com.au/helpandsupport/-/change-your-bigpond-password

 

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Level 2: Rookie

Re: I'm overseas and need to get my home broadband password to my flatmate.

That doesn't work as it will only allow me to enter my mobile. I don't have access to my Australian mobile number over here.
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Level 23: Superhero

Re: I'm overseas and need to get my home broadband password to my flatmate.

Leah, do you have any access to your email address? If so and you're still trying to retrieve your passwrod, you can have it sent to your email address.

 

If we have your contact email address, we will send an email to this address.  Click on the button in the email ‘Reset My Account password' to reset your My Account password.

 

Try this link: https://go.telstra.com.au/helpandsupport/-/my-account-forgotten-username-or-password

 

Another alternative is Telstra Live Chat here

 

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mod edit: corrected link for live chat

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.
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Level 2: Rookie

Re: I'm overseas and need to get my home broadband password to my flatmate.

All I got is an email saying we've sent your password to the mobile number. I can't get onto live chat because my internet is too slow. Any other options?
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Level 2: Rookie

Re: I'm overseas and need to get my home broadband password to my flatmate.

Can't see any 'Reset My Account password' button in any emails.
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Level 2: Rookie

Re: I'm overseas and need to get my home broadband password to my flatmate.

Can you send this 'reset your password' email to removed to protect your privacy

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Support Team
Support Team

Re: I'm overseas and need to get my home broadband password to my flatmate.

Hi Leah11,

 

The button Jeff was referring to is on the link he gave. If you are having issues with that our Live Chat team can get your password reset for you

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