SunshineCoast
Level 2: Rookie

Incompetence

Bigpond dropped our connection on Thursday. Called faults, was told no authentication. No changes our end, isolation test all good, all phone lines working. Router/modem working and even tested it reset on neighbours service. Level 2 tech was to be sent to exchange to investigate after all remote testing failed. We bought a new router/modem just to be sure - same issue. All login details and settings correct. Reset password. Late yesterday, called again was told it was sent to wrong department. Was passed over to level 2 tech on phone who tested for 15 mins. No luck. Said issue at exchange and earliest would be Tuesday. Used up most of our 3G and can't login for work. No work for four days. First it was the total failure of Tbox, innumerable incorrect charges on our invoices. We have no option here except Telstra/Bigpond.

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