Fedupwithtelstr
Level 1: Cadet

Incompetence

How do Telstra mange to be totally incompetent in every possible way.
Can't connect.
Can't fix problems.
Can't answer phone.
Don't respond to emails.

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4 REPLIES 4
cretsiah
Level 21: Augmented

Re: Incompetence

Maybe they are churning staff to fast in your area, due to inabilty to cope with attitude

 

How about some specifics of a problem and maybe some one can help you out that doesnt actually belong to Telstra

Telstra customer 15+ yrs, I am not a Telstra employee and never have been

Kudos and thanks welcomed

If I have managed to outsmart myself and give a Solution please mark it as so.
Service Status in your area
Someone asked to check your ping but dont know how
Check all your connected programs
Danizumi
Level 3: Gumshoe

Re: Incompetence

I have always found the 24x7 chat very quick and responsive for any questions about my account.

 

There is a link under My Account on their online support page:

http://www.telstra.com.au/help/contact-us/online-help/

RainbirdMan
Level 2: Rookie

Re: Incompetence

Its a tough job, and my experience over 25 years is that Telstra is generally far better than the alternatives.

 

Perhaps you need to explain exactly what is wrong a little more clearly.

Fedupwithtelstr
Level 1: Cadet

Re: Incompetence

Just got call from their call back email system.
Computer asked if I would accept call, so I entered 1 for yes, and computer says it will put me thru, then comes back and says there is a technical problem and will ring me back.
Taking incompetence to a new low.

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