Re: International routing to Singapore

KnoZiggeh

It appears today that routing from Sydney to Singapore is going via Hong Kong rather than Perth adding about 150ms.

Vocus Group service status has no reported issues at the moment so I'm not sure why the routing has changed?

I'd tell you the joke about UDP, but you might not get it

343GuiltySpark

@Yastiandrie you'll probably know the answer (Yes I did read your last email :-P)

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I work for Telstra in the following products.
Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
My opinions are my own and not that of Telstra's, just so we're all on the same page.

KnoZiggeh

i just vpn'ed to aarnet, and their routing is ok getting around ~110ms rather than 230ms, not sure what Telstra are doing, maybe this is a cost thing...

I'd tell you the joke about UDP, but you might not get it

343GuiltySpark

When it comes to latency there is no guaranteed latency on consumer services or that the data will be routed along the fastest/most direct route.

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.

I work for Telstra in the following products.
Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
My opinions are my own and not that of Telstra's, just so we're all on the same page.

KnoZiggeh

i get it, how many customers care about latency. I know I am in a small minority, if routing is going to flip flop around the place, I guess I have no choice but to pay for a vpn service

I'd tell you the joke about UDP, but you might not get it

Yastiandrie

Nothing to do with cost. There were some issues between Adelaide and Perth yesterday which were resolved today I believe. Could have something to do with it

Not sure if anything's happened to sea-me -w3

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

KnoZiggeh

No VPN

------------------------------------------

1 <1 ms <1 ms <1 ms hidden
2 3 ms 2 ms 2 ms hidden
3 2 ms 3 ms 3 ms hidden
4 2 ms 3 ms 4 ms bundle-ether4.woo-edge901.brisbane.telstra.net [203.50.44.36]
5 3 ms 3 ms 5 ms bundle-ether5.woo-core1.brisbane.telstra.net [203.50.11.136]
6 15 ms 14 ms 14 ms bundle-ether20.chw-core10.sydney.telstra.net [203.50.11.180]
7 15 ms 18 ms 18 ms bundle-ether1.oxf-gw11.sydney.telstra.net [203.50.6.93]
8 18 ms 15 ms 16 ms bundle-ether1.sydo-core03.sydney.reach.com [203.50.13.98]
9 204 ms 203 ms 203 ms i-73.paix-core02.telstraglobal.net [202.84.247.45]
10 201 ms 202 ms 201 ms i-92.paix02.telstraglobal.net [202.84.247.41]
11 202 ms 201 ms 202 ms gtt-peer.paix02.pr.telstraglobal.net [134.159.61.98]
12 225 ms 225 ms 225 ms xe-10-2-3.cr1-sin1.ip4.gtt.net [213.200.117.45]
13 224 ms 226 ms 226 ms ip4.gtt.net [103.232.18.42]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 227 ms 225 ms 225 ms 149.28.151.90.vultr.com [149.28.151.90]

VPN via aarnet

------------------------------------------

1 4 ms 4 ms 4 ms hidden
2 4 ms 4 ms 3 ms hidden
3 8 ms 4 ms 3 ms hidden
4 5 ms 6 ms 3 ms hidden
5 4 ms 5 ms 5 ms hidden
6 4 ms 4 ms 4 ms hidden
7 5 ms 5 ms 5 ms hidden
8 7 ms 5 ms 5 ms hidden
9 4 ms 5 ms 4 ms hidden
10 4 ms 4 ms 4 ms et-0-1-0-243.pe1.gdpt.qld.aarnet.net.au [138.44.129.157]
11 5 ms 5 ms 3 ms et-1-1-0.pe1.fvly.qld.aarnet.net.au [113.197.15.35]
12 17 ms 16 ms 17 ms et-0-3-0.pe1.mcqp.nsw.aarnet.net.au [113.197.15.6]
13 21 ms 19 ms 20 ms et-0-3-0.pe1.eskp.nsw.aarnet.net.au [113.197.15.3]
14 31 ms 30 ms 30 ms et-0-3-0.pe1.wmlb.vic.aarnet.net.au [113.197.15.9]
15 40 ms 39 ms 41 ms et-0-3-0.pe1.adel.sa.aarnet.net.au [113.197.15.29]
16 65 ms 110 ms 64 ms et-0-3-0.pe1.eper.wa.aarnet.net.au [113.197.15.41]
17 113 ms 112 ms 114 ms xe-1-0-0.bdr1.a.sin.aarnet.net.au [113.197.15.211]
18 116 ms 115 ms 121 ms xe-0-0-6-2.a01.sngpsi03.sg.bb.gin.ntt.net [116.51.27.145]
19 117 ms 117 ms 115 ms ae-13.r00.sngpsi07.sg.bb.gin.ntt.net [129.250.7.82]
20 116 ms 116 ms 114 ms ae-0.a01.sngpsi07.sg.bb.gin.ntt.net [129.250.2.122]
21 116 ms 114 ms 116 ms ae-0.choopa.sngpsi07.sg.bb.gin.ntt.net [116.51.18.134]
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * 113 ms 112 ms 149.28.151.90.vultr.com [149.28.151.90]

I'd tell you the joke about UDP, but you might not get it

KnoZiggeh

Via iinet
------------------------
1 gi1-2-950.cor1.syd6.on.ii.net (150.101.199.50) 0 msec 0 msec 0 msec
2 xe-0-2-1.cr1.syd4.on.ii.net (150.101.197.2) 0 msec 0 msec 0 msec
3 be52.cr3.syd2.on.ii.net (150.101.41.120) 136 msec 140 msec 136 msec
4 be-50.cr2.syd2.on.ii.net (150.101.33.78) 136 msec 136 msec 136 msec
5 be17.cr2.adl6.on.ii.net (150.101.33.41) 136 msec 136 msec 136 msec
6 ae32.cr1.per4.on.ii.net (150.101.33.31) 136 msec 140 msec 136 msec
7 150.101.34.171 48 msec 48 msec 48 msec
8 pos1-2-0.bdr1.sin1.on.ii.net (150.101.33.68) 140 msec
po0-3-1.bdr1.sin1.on.ii.net (150.101.33.176) 136 msec
pos1-2-0.bdr1.sin1.on.ii.net (150.101.33.68) 140 msec
9 20473.sgw.equinix.com (27.111.229.119) 140 msec 136 msec 140 msec
10 * * *
11 * * *
12 149.28.151.90.vultr.com (149.28.151.90) 136 msec 136 msec 136 msec

I'd tell you the joke about UDP, but you might not get it

ForensicsGuru

@KnoZiggeh wrote:
i just vpn'ed to aarnet, and their routing is ok getting around ~110ms rather than 230ms, not sure what Telstra are doing, maybe this is a cost thing...

Don't expect this to last. AARnet is currently in proces of weeding out sites that should not deserve AARnet treatment... Right now, I cannot for example access brightspace's community site (https://community.brightspace.com/s/) which is a legitimate site for our LMS because AARNet is blocking it. AARNet is going hard against anything and anyone misusing their bandwidth… And you know what? I agree with them - as long as they do it right!

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

KnoZiggeh

Iprimus seems to heavily use vocus hence great routing to Singapore
----------------
1 ge-0-0-0.bsr01.masceqx.nsw.m2core.net.au (203.134.2.77) 1 msec 0 msec 0 msec
2 BE-103.bdr01.syd03.nsw.VOCUS.net.au (175.45.103.109) 1 msec 1 msec 1 msec
3 BE-108.cor01.syd11.nsw.VOCUS.net.au (114.31.192.84) [AS 4826] [MPLS: Label 24107 Exp 0] 95 msec 95 msec 95 msec
4 BE-102.cor01.per02.wa.VOCUS.net.au (114.31.206.129) [AS 4826] [MPLS: Label 16019 Exp 0] 94 msec 91 msec 91 msec
5 be-200.bdr01.sin01.sin.vocus.net (114.31.206.93) [AS 4826] 92 msec 132 msec 96 msec
6 20473.sgw.equinix.com (27.111.229.119) 144 msec 144 msec 123 msec
7 * * *
8 * * *
9 149.28.151.90.vultr.com (149.28.151.90) [AS 20473] 95 msec 96 msec 96 msec

I'd tell you the joke about UDP, but you might not get it

ForensicsGuru

I am not saying that all is wrong, but, I agree with other people that domestic accounts do not get guaranteed latency... My Telstra latency from home is around 218ms, my Microsoft AU Azure is around 90 ms… But then my Azure is commercial account, while my Telstra is domestic account...

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

Yastiandrie

Connections going to San Jose before being handed off to gtt communications. It's not via Hong Kong.

No submarine cable issues from what I can see. Will probably be directed back via Perth in the coming days if it hasn't already

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

KnoZiggeh

just an update, I have purchased expressvpn and have been using it for the last week just so that I can be routed through seamewe3 link

Telstra: Reply from 149.28.151.90: bytes=32 time=213ms TTL=46
ExpressVPN: Reply from 149.28.151.90: bytes=32 time=107ms TTL=49

Hope I don't have to spend an extra 18aud a month for long

I'd tell you the joke about UDP, but you might not get it

KnoZiggeh

- Vocus Sea-Me-We 3 in financial trouble
- Telstra not interested in peering with Vocus
- Telstra firing staff
- Who cares about routing, just make the netfix high bandwidth **bleep** happy
- Over paying for VPN just to get better routing to singapore
- Wish I had Aussie Broad band as in option as opposed to the my Telstra lockin single option
- Wish there was an option to select ping over bandwidth as a network profile

I'd tell you the joke about UDP, but you might not get it

KnoZiggeh

So I called up Telstra support for **bleep**s and giggles, and they don't even know what international routing is, nor there colleges that where asked when I was on hold. They did suggest that I sign up for Telstra platinum that could help, they give extra support for hard to setup things, like home printers and routers, sigh..

when nbn, when aussie broadband

I'd tell you the joke about UDP, but you might not get it

KnoZiggeh

So for me to get Aussie broadband (company that understand and responds to these requests) I'm going to have to move house

Looks like the VPN I'm using is getting worse (sharing with bandwidth hungry people is not great)

And being Telstra velocity I'm locked into Telstra and can not get NBN

Life sucks

I'd tell you the joke about UDP, but you might not get it

KnoZiggeh

So it appears a new sea link to singapore via INDIGO-West of which telstra is a partner of has been newly active for just over a month, so hopefully routing can be updated soon. I know my vpn and work connection use the superloop already.

I'd tell you the joke about UDP, but you might not get it

KnoZiggeh

So is appears yesterday things started to come good, ping times appears to be close to what it used to be (could be a little better by going sydney to perth directly, but good enough)

1 <1 ms <1 ms <1 ms hidden
2 6 ms 2 ms 2 ms hidden
3 4 ms 1 ms 2 ms hidden
4 4 ms 2 ms 2 ms bundle-ether4.cha-edge902.brisbane.telstra.net [203.50.44.38]
5 3 ms 4 ms 2 ms bundle-ether2.woo-edge902.brisbane.telstra.net [203.50.11.147]
6 4 ms 3 ms 3 ms bundle-ether6.woo-core1.brisbane.telstra.net [203.50.11.138]
7 15 ms 14 ms 14 ms bundle-ether20.chw-core10.sydney.telstra.net [203.50.11.180]
8 30 ms 27 ms 29 ms bundle-ether8.exi-core10.melbourne.telstra.net [203.50.11.125]
9 42 ms 40 ms 42 ms bundle-ether2.way-core10.adelaide.telstra.net [203.50.6.230]
10 65 ms 65 ms 67 ms bundle-ether3.pie-core10.perth.telstra.net [203.50.6.235]
11 65 ms 67 ms 67 ms 203.50.9.2
12 112 ms 113 ms 114 ms i-15053.sgpl-core02.telstraglobal.net [202.84.140.38]
13 112 ms 112 ms 112 ms i-93.istt04.telstraglobal.net [202.84.224.190]
14 113 ms 112 ms 112 ms 63-218-165-85.static.pccwglobal.net [63.218.165.85]
15 113 ms 112 ms 112 ms HundredGE0-5-0-0.br03.sin02.pccwbtn.net [63.223.34.142]
16 113 ms 112 ms 112 ms HundredGE0-5-0-0.br03.sin02.pccwbtn.net [63.223.34.142]
17 117 ms 113 ms 113 ms 63-218-229-130.static.pccwglobal.net [63.218.229.130]
18 * * * Request timed out.
19 * * * Request timed out.
20 114 ms 113 ms 114 ms 149.28.151.90.vultr.com [149.28.151.90]

I'd tell you the joke about UDP, but you might not get it

KnoZiggeh

as soon as i posted this its all gone to **bleep** again, bleh, fml

1 <1 ms <1 ms <1 ms hidden
2 2 ms 2 ms 4 ms hidden
3 2 ms 2 ms 2 ms hidden
4 2 ms 33 ms 2 ms bundle-ether4.cha-edge902.brisbane.telstra.net [203.50.44.38]
5 5 ms 3 ms 3 ms bundle-ether7.cha-core4.brisbane.telstra.net [203.50.11.142]
6 19 ms 18 ms 18 ms bundle-ether20.ken-core10.sydney.telstra.net [203.50.11.178]
7 19 ms 19 ms 18 ms bundle-ether1.pad-gw11.sydney.telstra.net [203.50.6.61]
8 19 ms 16 ms 18 ms bundle-ether1.sydp-core04.sydney.reach.com [203.50.13.90]
9 153 ms 154 ms 152 ms i-20802.eqnx-core02.telstraglobal.net [202.84.141.25]
10 151 ms 152 ms 153 ms i-92.eqnx03.telstraglobal.net [202.84.247.17]
11 151 ms 151 ms 152 ms ae20.cr6-sjc1.ip4.gtt.net [173.205.49.221]
12 211 ms 211 ms 212 ms 89.149.131.6
13 229 ms 211 ms 213 ms ip4.gtt.net [103.232.18.42]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * 538 ms i-92.eqnx03.telstraglobal.net [202.84.247.17]
17 * * 154 ms i-92.eqnx-core02.telstraglobal.net [202.84.247.18]
18 * * 485 ms i-92.eqnx03.telstraglobal.net [202.84.247.17]
19 * 212 ms 213 ms 149.28.151.90.vultr.com [149.28.151.90]

I'd tell you the joke about UDP, but you might not get it

KnoZiggeh

of course aussie bb is doing fine

PING 149.28.151.90 (149.28.151.90): 56 data bytes

--- 149.28.151.90 ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss, 4 packets out of wait time
round-trip min/avg/max/stddev = 105.086/105.192/105.286/0.071 ms

I'd tell you the joke about UDP, but you might not get it

International routing to Singapore