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Internet connection constantly dropping out
I have technician visiting on Tuesday but I wanted to ask just in case it isn't particularly an issue that a technician needs to resolve.
Basically we've had CABLE Internet enabled in the last week or so. It was a self-install as we had Foxtel a long time ago so the box and connection is still available but it hasn't been used for years.
The issue is when I was watching a Foxtel channel using T-Box every 2 or 3 minutes the streaming would stop. When investigating the modem lights I found that the green lights would disappear and it would turn to flashing yellow lights and then within 30 seconds or so it would re-connect and streaming would continue as normal again. There is also similar issue with different timings when for example accessing applications or the TV guide etc.
Just to further isolate I disconnected T-box from themodem and connected a PC and tried to stream Youtube video. This time it disconnected maybe every 10 minutes instead but basically other than the timing the exact same sequence as the previous example.
Finally I disconnected all devices and just kept a watch on the modem for about an hour and there was no disconnecting and resetting at all - at least the green lights always stayed on and there was never any obvious yellow flashing lights.
In light of this, does it sound like it could be a wiring fault that the technician can fix, or does it sound like a modem issue or similar?
Thanks for any advice you might have.
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Re: Internet connection constantly dropping out
It sounds like getting a technician out is definitely the way to go there if our Tech Support Team couldn't fix the problem over the phone.
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