Level 1: Cadet

internet connection issue

I called this morning to have this fixed and also sat on the phone for 1hr and 20mins this evening to get this sorted. This was supposed to be rectified this morning at 8.30am. I have turned off everything a number of times and it is still not working. I have also gone into settings etc. This problem is obviously on your end please call me xxxxxxxxxx or fix this remotely.


Carol Burt


<edited for privacy>



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Support Team
Support Team

Re: internet connection issue

Hey @cazeroon


Hope you were able to get this one sorted. For future reference, our outages page via https://tel.st/kwj82 will usually be the best place to check when an issue occurs however keep in mind restoration times may change or show as 'to be confirmed'.

If there are no outages when you check your address under 'home phone' or 'Internet', I'd recommend switching off the modem for a full 10 minutes & reboot to see if this fixes. Once you've done that, allow it some time to reconnect.

If it doesn't help, the next step would be to login & complete 
https://tel.st/bavnh as it may fix the issues.


If there are no disruptions when you check our outage page & coverage has lessened, it's best to report the issue to our tech team. They can be contacted in your My Telstra app https://tel.st/mywbv Once in the chat, the virtual assistant will ask you a few questions before asking a team member to contact you. More info about how that works here https://tel.st/hd9cw

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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