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Level 2: Rookie

internet connection

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Waited a month for ADSL connection. Now told could be 3 months further wait as no port available at Kensington NSW exchange Is this real ?

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Level 2: Rookie
Accepted Solution

Re: internet connection

Reviewing other posts shows it is indeed a problem

View solution in original post

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11 REPLIES 11
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Level 2: Rookie
Accepted Solution

Re: internet connection

Reviewing other posts shows it is indeed a problem

View solution in original post

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Level 2: Rookie

Re: internet connection

Believe it! I got the same runaround although not as long. Waited 3 to 4 weeks before they told me the Port for me had been sold to someone else by accident..... 4 Weeks later

 

DrewH

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Level 1: Cadet

Re: internet connection

I have the same problem. I am waiting for nearly 3 month now. They do not get in touch with we, do not give me an update.

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Support Team
Support Team

Re: internet connection

There is more information regarding 'no ports' on this thread that may help make more sense of the situation http://crowdsupport.telstra.com.au/t5/Home-Broadband/No-ADSL-ports/m-p/233985#M14986

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Level 1: Cadet

Re: internet connection

Sorry Angela_Telstra,

 

Your link does not work.

 

"An Unexpected Error has occured"

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Telstra (Retired)
Telstra (Retired)

Re: internet connection

Hi I_like_Beer,

 

Apologies; I have just fixed the link in Angela's post.

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Level 1: Cadet

Re: internet connection

so slow connect to internet. when opens says recover page.  Wait 5mins & it opens. Cannot do things keeps saying

recover page. Plenty of GB.    Do I have viruses and is so what do I do????????

Coecie

 

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Telstra (Retired)
Telstra (Retired)

Re: internet connection

Hey Coecie,

 

Slow speeds can happen for a number of reasons. It's always good to run virus scan programs to double check. Otherwise, if you're worried, you can call us on 13 22 00 to test your connection to make sure the fault isn't with the service.

 

Brodie

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Level 1: Cadet

Re: internet connection

We are moving into a new house late October we have been told that NBN wont be available till late July 18 and that there are no ports available for ADSL+2 The address is 137/41Radke RD Bethania 4207 is there any way that you can help us in regards to this problem,if so at what costs would be involved at this point in time no line has been laid to the house.Is there any way we can get a wireless connected while we wait for NBN and at what cost

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Level 1: Cadet

Re: internet connection

Quite often I am not able to go online & the red light shows on the modem & the page says this sit cannot be reached

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Support Team
Support Team

Re: internet connection

Hi Champ1830. Are there any recognised outages in your area currently? You can check here -  http://tel.st/6x6a
More information here - http://tel.st/unap - Matthew.
 

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