Level 1: Cadet

Internet keeps dropping out

My internet is continuing to drop out today and yesterday

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 23: Superhero
Level 23: Superhero

Re: Internet keeps dropping out

What kind of internet connection do you have?
Do any of the light change on your modem when it happens, if so which ones?
Have you called and reported the drops?
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
Telstra (Retired)
Telstra (Retired)

Re: Internet keeps dropping out

Hi @Frankylane


Apologies to hear about the problems with your connection.

If you can enter your address via the following link: this will advise if there is any listed disruption in the locality.


In saying this if you would like to speak with a member of our technical support team they can be reached on 13 39 33 for ADSL and Cable or 1800 834 273 and say faults for NBN connections.


Please keep us posted with any updates as the situation progresses. 


- Stef 


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit