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Level 1: Cadet

Internet keeps dropping out

My internet is continuing to drop out today and yesterday

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2 REPLIES 2
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Level 23: Superhero
Level 23: Superhero

Re: Internet keeps dropping out

What kind of internet connection do you have?
Do any of the light change on your modem when it happens, if so which ones?
Have you called and reported the drops?
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
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Telstra (Retired)
Telstra (Retired)

Re: Internet keeps dropping out

Hi @Frankylane

 

Apologies to hear about the problems with your connection.


If you can enter your address via the following link: https://tel.st/a9nxh this will advise if there is any listed disruption in the locality.

 

In saying this if you would like to speak with a member of our technical support team they can be reached on 13 39 33 for ADSL and Cable or 1800 834 273 and say faults for NBN connections.

 

Please keep us posted with any updates as the situation progresses. 

 

- Stef 


 

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