Haystack
Level 1: Cadet

Internet practally not existant

My nbn internet after being restored is only giving me 5kbs download, we pay for 50Mbs download and can't even be given the bare minimum. Anyone else having this problem in yarra ranges victoria

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Internet practally not existant

You can check for outages using the Telstra Outages webpage

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Internet practally not existant

Was your internet service impacted by storm damage?  If so, it might only be a partial fix at this stage.

 

If you have a Smart Modem 2, then you have 4G backup, which might give a better performance provided there isn't congestion on the 4G services as a result of storm damage. Disconnect the cable from either the RED WAN port or GREY DSL port on the modem and wait a few minutes for the 4G Mode to activate (a steady blue indicator on the front will indicate when it is ready)..  see how that works.

 

Note: you may need to change some settings to allow everything to work in 4G mode..  if the modem switches but you have trouble accessing the internet, report back here and you can get advice on how to make those changes.

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit