Level 2: Rookie

Internet speeds decreased

My internet speeds have decreased in the last month or so from up load of 2.5mbs and download of 65.79 mbs to half of both those speeds.

I have also recently changed plan from 1000 gig to 500 gig per month.

I have noticed the option on my account to increase my internet speeds for a fee of $20 per month.

Is this Telstras new thing to decrease the speeds then charge to boost them back up?

I'm on cable in Wellington Point 4160 Brisbane.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Internet speeds decreased

Sounds like you had the speedboost included in your prior plan (Which is usually $20), which is not included as part of your new plan


Standard cable is up to 30 down (generally you get 36 or so), and  up to 1 up. With the speed boost is is up to 100 down, up to 2.4up


This is not a new thing, you have always had to pay for the speedboost if it wasn't included in a bundle special promotion or whatnot

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
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Level 2: Rookie

Re: Internet speeds decreased

Thanks for the response. I thought as much but getting an answer from customer assistance yesterday was next to impossible.

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